LIFELINE were originally established to transport the Renal Transplant Teams of the Freeman Hospital, in Newcastle-upon-Tyne. This they proudly did, at the request of the senior transplant coordinator Pam Buckley, OBE. Within two weeks the cardio team contracted LIFELINE to be their main transport provider. Shortly after this LIFELINE were interviewed by the Pediatric Intensive Care Retrieval Team, to test their driving skills, and response times. They then became the second fastest response team in the UK. They were pushed into second place by Great Ormond Street Children's Hospital, in London. Their fast response was accredited to the HEMS helicopter being positioned on the roof of the hospital.